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Awards

El Cid Resorts - Awards & Certifications

Award

Travelers’ Choice Awards – Tripadvisor

Thanks to all the comments and reviews of our dear guests, our resorts have once again won one of the most important recognitions in the travel industry: the TripAdvisor Travelers’ Choice Award (formerly, Certificate of Excellence).

2025

2024

2023

2022

2021

2020

2017

2016

Wedding Awards– bodas.com.mx

Award for the company's most recommended and best valued by couples in the last year on the renowned website bodas.com.mx

Brides and grooms who have already organized their weddings with us recommended them for their service, quality/price, response, professionalism, and flexibility.

2025

2024

2023

2022

2021

2020

2019

2018

2016

2014

Preverisk Certification 2024

Food and Room Hygiene.

Ventus Ha' at Marina El Cid Spa & Beach Resort achieved 87% in its performance after 96 hours of auditing, completing 12 audits, and 72 hours of training encompassing 36 courses throughout the year.

Our adherence to quality and hygiene standards, attention to critical points, training of collaborators, and our professional and receptive approach to areas of improvement have been the highlights.

EarthCheck Silver Certification 2024

El Cid Resorts has earned the EarthCheck Silver Certification, joining a select international group of tour operators committed to sustainability. This certification reflects our dedication to continually evaluating and improving our practices according to the sustainability standards and indicators reviewed and audited by the Australian agency.

 

EarthCheck Bronze Benchmarked 2023

We have earned the EarthCheck Bronze Certification. This is the first step to something big that only reflects the hard work and effort of El Cid Resorts in the Riviera Maya.

The EarthCheck certification is part of our commitment to sustainability, to Mother Nature, and each other. We are proud to say that up to this moment, El Cid Resorts is one of the first resorts in the Riviera Maya to earn this certification and it’s the first process to accomplish something bigger.

Tourist Environmental Quality - PROFEPA

El Cid Resorts proudly announces that El Cid Marina Beach Hotel has been recognized by PROFEPA, México’s Federal Environmental Agency, with one of the most important certifications of sustainability in the country for implementing the best eco-practices.

 

2024 - 2026

2017 - 2019

GLASGOW DECLARATION - Climate Action in Tourism

El Cid Resorts has confirmed its commitment to the Glasgow Agreement. With this, the company joins international efforts to tackle the climate crisis.

The Glasgow Agreement emerges as an international response to involve the Tourism Industry as a united sector worldwide, aiming to reduce the environmental impacts it generates. Thus, we, the signatory companies, commit to implementing good practices, technological innovation, and even improving our operations to reduce greenhouse gas (GHG) emissions produced by the sector by half by 2030 and to reach NET ZERO before 2050.

Distintivo H - Ministry of Tourism

For complying with the rigorous food and beverage hygiene standards established by México’s Board of Health, El Cid Resorts in Mazatlán, Riviera Maya and Cozumel are certified with the Distintivo H recognition.

2022

2019

2016

ARDA Awards


2022 – Philanthropy & Community Service Award
The El Cid Foundation was honored with the ARDA Circle of Excellence (ACE) Philanthropy & Community Service Award for its outstanding commitment to community impact.
Wanda Thompson, Director of the El Cid Foundation, proudly accepted the award, highlighting the Foundation’s continued dedication to meaningful philanthropic efforts.


2021 – Best Integrated Marketing Campaign (COVID-19 Related)
In recognition of innovative strategy and clear messaging during a global crisis, El Cid Vacations Club received the ARDA Award for Best Integrated Marketing Campaign for its Always Committed initiative. This campaign demonstrated the brand’s unwavering support and communication with members during the COVID-19 pandemic.

Perspective Magazine Awards

These Awards are among the most respected accolades in the vacation ownership and hospitality industry. Presented annually by Perspective Magazine, the leading independent global trade publication, these awards recognize outstanding achievements in areas such as resort development, interior design, technology, marketing, media, innovation, and more. Celebrating excellence and leadership across the globe, the awards are a benchmark of success and prestige within the industry.


2022
Ventus Ha’ at Marina El Cid Spa & Beach Resort

  • Best Interior Design
  • Best Online Media (for its launch campaign)

As the newest addition to the El Cid Resorts portfolio, Ventus Ha’ stood out for its remarkable aesthetic and strategic media presence, earning high praise from industry experts.


2018
Ventus at Marina El Cid Spa & Beach Resort

  • Best Latin America Resort
  • Best Overall Resort

A reflection of El Cid Resorts’ longstanding commitment to excellence in hospitality and authentic cultural experiences, Ventus at Marina El Cid was honored for its exceptional service, design, and guest satisfaction.

Preverisk & Cristal

We are proud to share our #AlwaysCommitted Protocol Program, with the objective of preserving the well-being and health of our dear guests, employees, and their families against COVID-19, by implementing rigorous protocols in quality and hygiene processes auditing the areas of Food, Room, Aquan, and Pool endorsed by Preverisk and Cristal, world-renowned companies for certifying the most important hotel chains in the world.

 

Quality Assurance - Delta Vacations

Delta Vacations, one of the leading wholesalers worldwide, honored our hotels as recipient of the renowned Quality Assurance Award, for its 99% customer satisfaction index, ensuring superior quality, customer service, product delivery, demonstrating exceptional operational consistency and for achieving exemplary quality standards.

2020

2019

2018

2017

2015

Certification for Voluntarily Donated Area for Conservation - CONANP

"El Cid Resorts in Cancún-Riviera Maya" Received a Certificate from The National Commission of Natural Protected Areas for Having Its Registry Has Voluntarily Area for Conservation Purposes, with The Name of Its Funder, Biol. Julio Berdegué Aznar for Donating More than 1294 Acres for Conservation Purposes.

2019

Golden Apple - Apple Vacations

Our resort received this important recognition by America’s #1 tour operator for earning exceptional ratings and offering exceptional quality standards, service and value to its clients.

2019

2018

Inspector’s Best of Housekeeping - Triple AAA

The hospitality experts at AAA announced our team at El Cid Castilla Beach Hotel in Mazatlán as one of the best. Based on the most recent evaluation by the AAA Inspector, we have been awarded with the, Inspector's Best of Housekeeping, ranking us elite and among the AAA Inspector’s Best of lodgings. It’s important to mention that AAA designated this “Best of” designation to only 25% of all hotels.

As one of the world’s largest travel organizations, AAA is the most powerful direct connection available between dedicated hospitality businesses and 59 million highly traveled AAA/CAA members.

2019

2018

Certificate of Excellence - Tripadvisor

Thanks to all of our guests, the following resorts have once again, won the most important recognition in the travel industry, the TripAdvisor Certificate of Excellence.

2019

2018

2017

2016

  • Five of our resorts won this recognition

 

Greenleaders - Tripadvisor

El Cid Resorts have been awarded the GreenLeaders certification granted by TripAdvisor, the world's largest travel site, for having implemented green practices that meet the organization’s stringent guidelines and demonstrating an ongoing commitment to the environment.

2018

Sunwing Favourite - Sunwing Vacation

Our property is the only hotel in Mazatlán that has been awarded the coveted, “Sunwing Favourite”, issued by Sunwing Vacations for providing outstanding service and customer satisfaction index, ensuring superior quality to all its guests.

2018

Guest Review - Booking.Com

We received this important recognition by one of the largest travel e-commerce companies in the world for our commitment to quality in service. The Guest Reviews from Booking.com is the way they recognize and award the hard work and dedication that guarantee that future guests will enjoy their stay in the property.

2018

2017

"S" Designation -  Highest Distinction for Sustainability

El Cid Resorts proudly announces that their flagship resort in Mazatlán, El Cid Marina Beach Hotel, has been recognized by the México Ministry of Tourism with the highest certification of sustainability implemented by PROFEPA, México’s Federal Environmental Agency. The Federal Attorney for Environmental Protection (PROFEPA) has certified El Cid Marina Beach Hotel with its distinguished “S” designation. This certification is significant because it echoes the same standards issued by both EarthCheck and the Rainforest Alliance, two globally recognized companies that promote best practices for sustainability. These are the same environmentally sound practices that are promoted by the World Tourism Organization (UNWTO), which holds enterprises to the highest sustainability standards at the international level.

2018

2017

Sustainable Hotel - CODESIN

Our Four hotels in Mazatlán have won this distinction for implementing environmentally friendly practices and having the highest ecological standards.

 

"S" Designation - COEPRISS

Recognition was granted to El Cid Marina Beach Hotel for complying with the rigorous food standards and implementing healthier alternatives in their menus.

Sustainable & Social Tourism Summit - Recognition to El Cid Marinas for the "Guardians of the Reef Program"

The "Sustainable & Social Tourism Summit" and "Tourism For Good" recognized El Cid Marinas in the Riviera Maya for sharing the international vision for the conservation of the Great Mesoamerican Reef.

Loved by Guests Awards - Hotels.Com

This distinction is granted to those hotels that provide exceptional attention to guests. The Loved by Guests awards are given based on comments of verified guests.

2018

Best of Vip Access Hotel - Expedia

Expedia.Com®, One of The World's Largest Full service online travel sites, revealed the Best of VIP Access Hotels. Our properties have been mentioned in this list of winning hotels. VIP Access® Hotels properties are recognized for their exemplary customer service and willingness to offer premium experiences to Expedia+ members.

2017

2015

Travel Awards - Best Day

In Recognition of its accomplishments and major tourism leadership in Mexico, Best Day Travel Group awarded the distinctive "Travel Awards" to El Cid Resorts.

2016

Loved by Guests Award in Top 50 Hotels Best for Beaches - Hotels.Com

Our property, with great honor, receives the Top 50 Beach Award by Hotels.com! Our Resort appreciates guests for giving a high rate and sharing exceptional reviews!

2016

Check Safety First

The prestigious worldwide health and safety company, Check Safety First, has bestowed various operational areas within El Cid Resorts with the following outstanding:

  • Cristal Food Check: Was granted to all El Cid Resorts properties in Mazatlán and the Caribbean for producing safe and hygienic food for consumption by guests.
  • Pool Check: Certifies that the swimming pools at El Cid Resorts properties in Mazatlán are free from known contaminants and are consistently maintained.
  • Room Check: El Cid Marina Beach Hotel and El Cid Castilla Beach Hotel in Mazatlán and Ventus at Marina El Cid Spa & Beach Resort in Riviera Maya earned the coveted Room Check certification for demonstrating their effectiveness on room cleaning operations against hygiene implications.
  • Eco Check: Due to the sustainable and ethical practices implemented by Hotel Marina El Cid Spa & Beach Resort in the Riviera Maya to reduce the negative impact on the environment, it has earned this certification.
  • Crisis Check: For developing the appropriate plans and procedures along with contingency arrangements that are vital to continue operation in an emergency, Hotel Marina El Cid Spa & Beach Resort received this certification.
  • Aqua Check: In recognition for ensuring the proper installation and maintenance of its water systems, Mazatlán’s four resorts were granted this certification.

 

El Cid Environmental Policy

El Cid Resorts in Mazatlán is aware of the importance of sustainable development and the impact that our actions have on the environment and the city in which we live. Therefore, we are committed to maintaining a system that will be continuously improved upon in order to support the environment and reduce our carbon footprint. The actions of our employees, suppliers, and customers are integral to our success, as they ensure harmony between the environment and the community. El Cid Resorts sustainable efforts to maintain and healthy environment and society include the following practices:

  • Energy Conservation: Electricity, Water, Diesel, Gas.
  • Solid Waste Reduction 
  • Control of Biodegradable Products
  • Location and Confinement of Hazardous Waste
  • Employee training and improving awareness of local suppliers and guests, creating a valuable chain
  • Implementation and maintenance of a comprehensive recycling program
  • Compliance with environmental legislation
  • Reduce our carbon footprint
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