COVID-19 and Cancellation Policies Updates

Apply only to El Cid Resorts (not Vacations Club)

Versión en Español

Travel Update: 

We are excited to announce that all of our seven resorts are open!. Our four resorts in Mazatlán, the two hotels in the Riviera Maya, and our property in Cozumel are ready to welcome you back!

This re-opening follows all the safety and hygiene protocols established by the World Health Organization (WHO), in addition to Preverisk and Cristal (Riviera Maya) guidelines.

You can learn all about our #AlwaysCommitted Protocol by clicking here

At El Cid Resorts we are committed to the integrity of our guests and employees, which is why we continuously follow the guidelines of hygiene and safety protocols by the WHO (World Health Organization).

Given the uncertainty that COVID-19 has caused, we know that these are times of solidarity and empathy, which is why we have modified our Changes and Cancellations Policy to offer greater flexibility to all our clients.

Always following prevention and control measures, it is of utmost importance for us to ensure that our guests' stay in our hotels is an unforgettable experience.

MAZATLÁN:

2021

  • 72 hours free of charge from August 14 - December 23, 2021. (If canceled later, a charge of 2 nights applies).
  • 21 days free of charge from December 24, 2021 – January 02, 2022. (If canceled later, a charge of full stay applies).

2022:

  • 72 hours free of charge from January 03 – April 08, 2022. (If canceled later, a charge of 2 nights applies).
  • 14 days free of charge from April 09 – April 23, 2022. (If canceled later, a charge of full stay applies).
  • 72 hours free of charge from April 24 – July 10, 2022. (If canceled later, a charge of 2 nights applies).
  • 14 days free of charge from July 11 – August 13, 2022. (If canceled later, a charge of full stay applies).
  • 72 hours free of charge from August 14 - August 31, 2022. (If canceled later, a charge of 2 nights applies).
  • Up to 24 hours to cancel without charge from September 01 - December 23, 2022. (if you cancel later, a charge of one night applies).
  • 14 days free of charge from December 24, 2022 - January 02, 2023. (If canceled later, a charge of full stay applies).

COZUMEL:

2021

  • Up to 24 hours to cancel without charge from August 12 – December 21, 2021. (if you cancel later, a charge of one night applies).
  • 7 days free of charge from December 22, 2021 – January 02, 2022. (If canceled later, a charge of full stay applies).

2022

  • 72 hours free of charge from January 03 – April 08, 2022. (if you cancel later, a charge of one night applies).
  • 7 days free of charge from April 09 – April 23, 2022. (If canceled later, a charge of full stay applies).
  • 72 hours free of charge from April 24 – July 09, 2022. (if you cancel later, a charge of one night applies).
  • 7 days free of charge from July 10 – August 13, 2022. (if you cancel later, a charge of two nights applies).
  • Up to 24 hours to cancel without charge from August 14 – December 21, 2022. (if you cancel later, a charge of one night applies).
  • 7 days free of charge from December 22, 2022 – January 02, 2023. (If canceled later, a charge of full stay applies).

RIVIERA MAYA:

2021

  • 72 hours free of charge from August 14 – October 21, 2021. (if you cancel later, a charge of two nights applies).
  • 7 days free of charge from November 01 – December 21, 2021. (if you cancel later, a charge of two nights applies).
  • 21 days free of charge from December 22, 2021 – January 02, 2022. (If canceled later, a charge of full stay applies).

2022:

  • 72 hours free of charge from January 03 – April 08, 2022. (if you cancel later, a charge of two nights applies).
  • 7 days free of charge from April 09 – April 23, 2022. (If canceled later, a charge of full stay applies).
  • 72 hours free of charge from April 24 – July 09, 2022. (if you cancel later, a charge of two nights applies).
  • 7 days free of charge from July 10 – August 13, 2022. (If canceled later, a charge of full stay applies).
  • Up to 24 hours to cancel without charge from August 14 – October 31, 2022. (if you cancel later, a charge of one night applies).
  • 72 hours free of charge from November 01 – December 21, 2022. (if you cancel later, a charge of two nights applies).
  • 14 days free of charge from December 22, 2022 – January 02, 2023. (If canceled later, a charge of full stay applies).

Considerations

  • Subject to availability
  • No refunds apply
  • Additional charge applies where the rate is higher than the original booked rate
  • Applies for individual and group reservations

Hygiene and Disinfection Protocols

Click here to learn about our new #AlwaysCommitted Program.

We are sure that following these procedures we will offer tranquility to our guests and a vacation that becomes a pleasant experience for everyone.


Telephone Numbers and Contact Information

Telephone number: 1888-217-1183

Email: reserve@elcid.com.mx

Monday to Friday: 9:00 am a 5:00 pm

Saturday: 9:00 am a 2:00 pm


To stay up-to-date on COVID-19 news and status, you can visit the official website of WHO (World Health Organization).