El Cid Resorts has taken rigorous measures and strict hygiene and protection guidelines in the face of Covid-19 to protect and care for hotel guests, partners, and employees. Guaranteeing unsurpassed vacation experiences, and at the same time offering you safety during your stay.

Commitment to hygiene protocols and preventive action measures against COVID-19

We are committed to ensure that your stay with us is reliable, counting on the experience of Preverisk and Cristal, two world-renowned companies specialized in quality and hygiene process certifications.


Protocol Program 



Our collaborators wear face masks at all times. We have placed antibacterial gel in the main contact areas, as well as symbols and signs to reinforce safe physical distancing. Temperature taking is essential upon arrival, as well as the sanitization of your luggage with the help of our bell staff. Groups that are scheduled for arrival will have a designated area assigned according to the number of people for check-in and the delivery bracelets.

A Group Of People Standing In Front Of A Building


All rooms have a guarantee seal, indicating that the room has been sanitized under the strict protocols of Preverisk and Cristal. All of the bedding in the room will be changed upon guest departure. The air conditioning filters are cleaned and disinfected.

Note: Corridor coolers are suspended, this service will be provided by Room Service.

A Person Standing In A Room


The number of lounge chairs has been limited in all of the recreation areas as well as spaces to implement safe physical distancing. Antibacterial gel dispensers have been placed at all entrances and all chairs, cushions, and areas of the pools and beach restaurants are nebulized. During the shows and activities, staff and guests are to follow safe physical distancing.

Note: Our collaborators will wear face masks for the operation in areas.

A Person Standing In Front Of A Store


There is a maximum capacity of guests established a maximum capacity of guests per consumption center and distance between each table.
Our chefs, cooks, and the rest of the staff all use a face mask at all times, and latex gloves if required to perform the service.
It is a continuous task to implement the cleaning and disinfection processes as the correct NOM251 and the international standards of Preverisk Group and Cristal in kitchen areas and bars. As well as the disinfection of menus, checkbooks, terminals, pens, and phones constantly and after each use.

Note: In the buffet area we have a maximum capacity of guests, and access will be limited with the help of signs and uniforms.

A Person Preparing Food In A Restaurant