Frequently Asked Questions

What type of identification is required to enter México? 

A valid current passport for all travellers.

Is it safe to eat and drink the water in México?

El Cid Resorts has its own purification plant, as do many restaurants in the main tourist areas, making the water safe to drink. Also, purified water and bottled beverages can be purchased in most small markets. 

Is an electric adapter necessary?

The electric current in México is the same as in the United States and Canada. 

May I use US or Canadian dollars (cash) to pay for merchandise or services? 

As of September 14, 2010, a new policy has been enacted affecting cash payments in foreign currencies. Please note that during your next visit to México, cash payments can only be made in Mexican Pesos. All other payment methods (credit/debit cards and travelers checks) will still be accepted where indicated.

El Cid Resorts maintains “exchange bureau” facilities in all of our six hotel properties located in Mazatlán, Riviera Maya, and Cozumel where you may exchange up to $1,500 USD per person in cash to Mexican pesos. We also have ATMs within our properties for withdrawals, and there is no restriction as to the amount of cash in Mexican pesos that a person can withdraw.

Is El Cid Resorts certified?

ISO 9002 and CRYSTAL AWARDS are two prestigious institutions that audit the security and hygiene processes of our hotels to guarantee the highest level of quality and safety to our guests. 

How does one dial to Cancun/Riviera Maya from the United States and Canada? 

To call direct dial 011 52 988, followed by the seven digit local phone number. 

Can I use my credit cards?

Most restaurants and larger stores will accept VISA, Mastercard, or American Express. Many smaller businesses will not so be sure to ask in advance.

It is safe to go cavern diving?

The easiest and safest way to go cavern diving is with a certified open water diver. You will not use a boat but dive directly in “cenotes” which are fresh water sinkholes. 

Where is the best area for snorkeling at the Mayan Riviera? 

Snorkeling is readily available at our hotel and all along the coast. Yal-Ku Lagoon, in Akumal, is well known for snorkeling as there are few people there.

What is the weather like at the Mayan Riviera?

The winters are sunny and mild, it begins to warm in March and the summer is typically hot and humid. 

Is there great fishing in Riviera Maya?

Puerto Morelos has fabulous sportfishing and boats can be chartered directly from the hotel at El Cid Marina Cancun. 

Is the hotel overlooking Puerto Morales National Reef Park? 

Yes, making the beach an ideal location from which to snorkel. Water shoes or sandals are recommended as the coral can be very sharp.

Is there shuttle transportation from the hotel to nearby sites? 

El Cid Resorts Pronatours offers airport transportation and numerous tours throughout the area. Local regulations disallow hotels from providing shuttle transportation in order to support the area’s taxi drivers.