Frequently Asked Questions

Are strollers available to rent at the resorts?

Unfortunately, we do not offer that service at the hotel.

Will I receive connecting rooms when requested?

Your request for connecting room will be noted at the time of reservation and we will do our best to accommodate you, however, confirmation is based on availability at the time of check-in.  

What is included in the All-Inclusive Plan (AI) and Elite All Inclusive Plan (Elite AI)?

The Meal Plans vary at each resort.  Please select the resort you are interested in staying at:

Are ‘Day Passes’ available for guests to come visit the property for weddings and other special events?

Yes, Day Passes are available for a fee that varies by season.  They can be obtained at the hotel’s front desk.

What is the smoking policy at El Cid Resorts?

All guest rooms are non-smoking although there are designated outdoor areas where smoking is allowed.

How can I book transportation from the airport to El Cid Resorts?

Transportation can be booked through Pronatours.

How can I make restaurant reservations at the hotels?

Reservations can be made with the concierge team at the resort who will be happy to assist you.

What is the dress code at each of the restaurants at the following resorts?

The dress code varies at each restaurant and resort.  Please select the hotel you will be staying at:

What is the minimum age to book a room at El Cid Resorts? 

The minimum age to book a room is 21 years old.

What is the fee for Internet / WIFI at the resorts?

The cost is $55USD per week or $10USD per day for one device.

 What type of identification is required to enter México ?

A valid current passport for all travellers.

Is it safe to eat and drink the water in México ?

El Cid Resorts has its own purification plant, as do many restaurants in the main tourist areas, making the water safe to drink. Also, purified water and bottled beverages can be purchased in most small markets.

Is an electric adapter necessary?

The electric current in México is the same as in the United States and Canada.

May I use US or Canadian dollars (cash) to pay for merchandise or services?

As of September 14, 2010, a new policy has been enacted affecting cash payments in foreign currencies. Please note that during your next visit to México, cash payments can only be made in Mexican Pesos. All other payment methods (credit/debit cards and travelers checks) will still be accepted where indicated.

El Cid Resorts maintains “exchange bureau” facilities in all of our six hotel properties located in Mazatlán, Riviera Maya, and Cozumel where you may exchange up to $1,500 USD per person in cash to Mexican pesos. We also have ATMs within our properties for withdrawals, and there is no restriction as to the amount of cash in Mexican pesos that a person can withdraw.

Is El Cid Resorts certified?

ISO 9002 and CRYSTAL AWARDS are two prestigious institutions that audit the security and hygiene processes of our hotels to guarantee the highest level of quality and safety to our guests.

How does one dial to Mazatlán from the United States and Canada?

To call direct dial 011 52 669, followed by the seven digit local phone number.

Can I use my credit cards?

Most restaurants and larger stores will accept VISA, Mastercard, or American Express. Many smaller businesses will not so be sure to ask in advance.

When should I travel to Mazatlán for Carnaval ?

Carnaval in Mazatlán typically takes place the week before Lent, and is the third largest in the world after Carnaval in New Orleans and Rio de Janeiro. This celebration features parades, special shows, and the coronation of the Queen of Carnaval.

What is the easiest way to get around the city?

Taxis and pulmonias (open-air taxis unique to Mazatlán) are readily available and reasonable, especially when you negotiate the price in advance. Buses run every ten minutes in the Golden Zone and stop frequently.

What is the best way to get from one El Cid resort to another?

El Cid Granada Country Club, Castilla Beach, and El Moro hotels are within walking distance of each other and the El Cid Country Club. However, a complimentary shuttle bus runs every fifteen minutes between these hotels and the El Cid Marina Beach hotel just five minutes away.

Does El Cid Resorts provide babysitting services?

Yes, upon request, and the El Cid Kids Club, based at the Castilla Beach hotel, is open until 10:00 pm.

Is there a business center at El Cid?

Yes, it is located at El Cid Castilla Beach hotel.