Frequently Asked Questions

What type of identification is required to enter México?

A valid current passport for all travellers.

Is it safe to eat and drink the water in México?

El Cid Resorts has its own purification plant, as do many restaurants in the main tourist areas, making the water safe to drink. Also, purified water and bottled beverages can be purchased in most small markets.

Is an electric adapter necessary?

The electric current in México is the same as in the United States and Canada.

May I use US or Canadian dollars (cash) to pay for merchandise or services?

As of September 14, 2010, a new policy has been enacted affecting cash payments in foreign currencies. Please note that during your next visit to México, cash payments can only be made in Mexican Pesos. All other payment methods (credit/debit cards and travelers checks) will still be accepted where indicated.

El Cid Resorts maintains “exchange bureau” facilities in all of our six hotel properties located in Mazatlán, Riviera Maya, and Cozumel where you may exchange up to $1,500 USD per person in cash to Mexican pesos. We also have ATMs within our properties for withdrawals, and there is no restriction as to the amount of cash in Mexican pesos that a person can withdraw.

Is El Cid Resorts certified?

ISO 9002 and CRYSTAL AWARDS are two prestigious institutions that audit the security and hygiene processes of our hotels to guarantee the highest level of quality and safety to our guests.

How does one dial to Cozumel from the United States and Canada?

To call direct dial 011 52 987, followed by the seven digit local phone number.

Can I use my credit cards?

Most restaurants and larger stores will accept VISA, Mastercard, or American Express. Many smaller businesses will not so be sure to ask in advance.

What is Cozumel like?

It is the largest island in México, covered with low jungle vegetation and a fabulous eco-culture bordered by miles of deserted beaches. It is well known for some of the world’s best scuba diving and incredible duty free shopping.

What is the scuba diving like in Cozumel?

Cozumel is a world renowned destination made famous by Jacques Cousteau for its crystal clear waters (about 80 degrees F) and abundant sea life.

What is the weather like in Cozumel?

In the summer it tends to be quite hot and humid and in winter time the weather is ideal with ocean breezes.